Our policy lasts 14 days. If 14 days have passed since your purchase, we can not offer you a refund or exchange.
In order to be eligible for a return, your item must be unused and in the same condition as when you received it.
To complete your return, we need a receipt or proof of purchase.
Please do not send your order back to the manufacturer.
Refunds (if applicable)
Once your return has been received and verified, we will send you an email to inform you that we have received your return. We will also inform you about the approval or refusal of your refund.
Once approved, your refund will be processed and automatically credited to your credit card or original payment method within a specified number of days.
Late or missing refund (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially booked.
Then contact your bank. There is often some processing time before a refund is made.
If you have done all this and have not received your refund yet, please contact firstname.lastname@example.org.
Sales item (if applicable)
Only items can be reimbursed at the regular price. Unfortunately, special offers can not be refunded.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an e-mail to email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the return has been received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase or if the giver sent the order to you at a later time, we will send a refund to the giver and he / she will be notified of your return.
You are responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the cost of the return will be deducted from your refund.
Depending on where you live, the time it takes for your replaced product to reach you may vary.
If you are shipping an item, you should consider a traceable shipping service or take out shipping insurance. We can not guarantee that we will receive your returned item.
Send us an E-mail to firstname.lastname@example.org